These Terms and Conditions (the “Agreement” or “Terms”) and any other terms referred to herein regulate and control any access and use of https://metalprobuildings.com/ (the “Website,” “site”) owned and operated by Metal Pro™ Buildings (“MPB,” “Company” “we,” “us,” “our”). By accessing and using our website and its services, all individuals or entities, including but not limited to general users, clients, customers, builders, and investors (“you,” “your” – each a User) acknowledge and agree to be bound by these Terms and Conditions and our Privacy Policy. These Terms govern your use of our Website, Services, and Products, and any documents referenced herein form an integral part of this agreement. These Terms and Conditions apply to all website users, including but not limited to those who browse, visit, contact, or communicate with us. You acknowledge and agree to be bound by these Terms by accessing or using any part of the website. You may not use our website if you do not agree to the terms and conditions. Metal Pro™ Buildings reserves the right to modify these Terms and Conditions and the content of our website periodically without prior notice.
WHO WE ARE:
Metal Pro™ Buildings is a 100% Canadian-owned and operated company in Ontario, ranking highest in the prefabricated steel building industry. We offer premium prefabricated steel building kits designed for residential, commercial, industrial, and agricultural applications (the “Products”) and relevant services (the “Services”).
GENERAL DISCLAIMER:
We offer our website and services on an “as is” and “as available” basis. We hold no accountability for best practices or how you use our website and its services. All provided information, including these terms and conditions, our privacy policy, and other items on our website, are accurate and subject to change without notice. You understand and agree that, to the fullest extent permitted by law, we disclaim all warranties, representations, and endorsements, express or implied, concerning our website and its services, including, without limitation, implied warranties of title, merchantability, non-infringement, and fitness for a particular purpose. You assume all responsibility and risk concerning using our website and its services. We shall not be liable for any harm or damage, including indirect or consequential loss of data, interest, or financial loss of revenue arising out of or connected with the use of our website. We reserve the right to restrict your access to all or any part of our website and its services at any time, for any or no reason, with or without prior notice, and without liability.
AVAILABILITY, SECURITY & ACCURACY OF OUR WEBSITE
We make no warranty that your access to our website and its services will be uninterrupted, timely, or error-free, as this cannot be guaranteed due to the nature of the internet. We may occasionally need to conduct repairs and maintenance or introduce new features. Access to the website may be restricted temporarily or permanently at any time and without notice. We do not warrant the website’s compatibility with all hardware and software you may use. If the need arises, we may suspend access to our website and its services or close it indefinitely. We make no representation or warranty, express or implied, that information and materials on the website are correct, complete, accurate, up-to-date, fit for a particular purpose, or free from errors or comissions.
USER RIGHTS AND RESPONSIBILITIES
User Rights
– You have the right to access and use the Website and its services in compliance with these Terms and Conditions.
– You have the right to privacy and protection of your personal data, as outlined in our Privacy Policy.
– You may communicate with us regarding any questions, concerns, or disputes about our services.
User Responsibilities
– You are responsible for providing accurate and complete information when creating an account, placing an order, or submitting inquiries.
– You must keep your account credentials confidential and notify us immediately of any unauthorized access or use.
– You agree to comply with all applicable laws, regulations, and these Terms when using the Website and its services.
– You are responsible for ensuring that any actions or communications through the Website do not violate intellectual property rights, third-party rights, or local laws.
PROHIBITED ACTIVITIES
When using our website and its services, you must behave in a peaceful, civil, prudent, and respectful manner. The following activities are strictly prohibited:
– Engaging in fraudulent, illegal, or unauthorized activities.
– Harassing, abusing, or harming other users.
– Distributing spam, promoting false or misleading information, or promoting illegal activities.
– Attempting to reverse engineer, decompile, or extract source code from the Website’s software.
– Copying, modifying, or distributing content from the Website without authorization.
– Uploading or transmitting viruses, malware, or harmful code.
– Posting offensive, discriminatory, or defamatory content.
– Accessing the Website via automated means, such as bots or scraping tools, without prior authorization.
– Engaging in activities that interfere with the security or performance of the Website or its services.
Violating these prohibitions may result in suspension or termination of your access to the Website and legal action where applicable.
BASIC TERMS OF USING OUR WEBSITE AND ITS SERVICES
– Eligibility: To use or access our website and its services, you must be at least 18 years old or have reached the age of majority under your local law.
– International Users: Metal Pro™ Buildings operates from Ontario, Canada. You agree to comply with applicable local laws and regulations when accessing the Website from outside Canada.
– License to Use: We grant you a non-transferable, non-exclusive, revocable, limited license to access and use the Website and its content.
– User Communications: By filling out forms on our Website, you consent to receive communications from us. You can opt out at any time by following the “unsubscribe” link or contacting us.
INVOICE AND PAYMENTS POLICY
1. Invoice/Purchase Order: Invoices will be issued following mutual agreement.
2. Payments: Payments must be made in Canadian Dollars (CAD) through authorized third-party payment processors (e.g., Stripe, PayPal, Intuit).
3. Prohibited Payments: Using fraudulent or illegal payment methods is strictly prohibited.
RETURN AND REFUND POLICY
We are committed to providing high-quality steel buildings tailored to your specific needs. Below is our return and refund policy, ensuring transparency and customer satisfaction throughout the purchasing and construction process.
ORDER PLACEMENT AND CANCELLATION
Non-Refundable Deposit
A 25% deposit is required upon order placement to cover the cost of engineered drawings and initial project expenses. This deposit is non-refundable; however, in cases of significant personal or family emergencies, we may offer flexibility. Please contact us directly to discuss exceptional circumstances.
Cancellation Policy
– Before Fabrication Begins: If you cancel your order before fabrication starts, any payments made beyond the non-refundable deposit will be refunded.
– After Fabrication Has Started: Once fabrication begins, the building is custom-made, and no refunds will be issued. The customer must accept the completed building.
FABRICATION AND DELIVERY
Fabrication Process
– Standard buildings typically take approximately 2-3 weeks to fabricate.
– Larger or more complex projects may take between 3 to 6 weeks, depending on specifications.
– Peak seasons (Spring and Summer) may result in delays.
Delivery Schedule
– Delivery times range from 4 to 10 days across Canada. Specific timelines will be outlined in your contract.
– Customers must be available on the scheduled delivery date to receive the shipment. Missed deliveries may result in additional charges.
DEFECTIVE PRODUCTS AND DAMAGE
We strongly recommend inspecting your delivery upon arrival. If you notice any defects or damage, they must be reported within 30 days for a return, replacement, or refund of the defective parts.
– All reported defects or damages will be inspected by our team.
– If verified, we will issue a replacement or refund for the defective components.
REFUNDS AND ADJUSTMENTS
Full Refunds
A full refund, including the initial deposit, will be issued only if the building or components are not delivered by the contracted date due to our fault.
Order Adjustments
If adjustments to your order are required after fabrication, additional charges may apply, depending on feasibility.
COMMUNICATION AND SUPPORT
We provide regular updates throughout the process and will notify you promptly of any significant changes.
For questions or concerns, please contact our customer support team via our Contact Us page. We’re here to help!
SHIPPING POLICY
All our products are fabricated and shipped from our warehouse in Ontario, Canada. With extensive experience in shipping large items across Canada and the USA, we ensure reliable and efficient delivery.
Most orders are delivered within 21 days from the start of fabrication. Due to the size and weight of many of our products, a forklift or similar equipment may be required for unloading. If you do not have access to a forklift, we can arrange a tailgate delivery for most products. However, certain items must be offloaded with a forklift.
To schedule delivery or discuss specific requirements, please contact our team. We are happy to assist with arrangements to ensure a smooth delivery process.
If you have any questions or concerns about shipping, please feel free to reach out to us.
INTELLECTUAL PROPERTY RIGHTS AND OWNERSHIP
All content on the Website, including logos, designs, trademarks, and materials, is the exclusive property of Metal Pro™ Buildings and protected under applicable intellectual property laws. Unauthorized use is prohibited.
SECURITY
We use industry-standard security measures to protect our systems. Users must also ensure their systems are secure and updated.
PRIVACY POLICY
Your privacy rights are outlined in our Privacy Policy, accessible at: Privacy Policy.
LIMITATION OF LIABILITY
Your use of the Website is at your sole risk. We are not liable for any damages arising from the use or inability to use the Website or its services.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Ontario, Canada. Disputes shall be resolved in Ontario courts.
CHANGES OR MODIFICATIONS
We may modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the Website constitutes acceptance of the revised Terms.
CONTACT US
For questions or concerns, contact us at:
Metal Pro™ Buildings
55 Commerce Valley Dr W #502, Thornhill, ON L3T 7V9, Canada
Email: orders@metalprobuildings.com